Effective: September 11, 2026
The short version
RafterRelay is a subscription service for organizing home maintenance, warranty, contractor, and related household records. We collect the information needed to make that service work, protect accounts, process subscriptions, and respond when you ask for help. We aim to keep the information you add useful, private, and under your control.
What we collect
Account information. We collect details such as your name, email address, sign-in information, and account preferences.
Home information. You may choose to add addresses or descriptions, maintenance records, appliance and warranty details, contractor notes, receipts, dates, costs, and reminders.
Subscription information. Payment details are handled by our payment service provider. RafterRelay receives the information needed to confirm your plan and billing status rather than your full payment-card number.
Support and technical information. If you contact us, we receive the information in your message. We may also receive basic device, browser, log, and usage information needed to keep the service secure and reliable.
How we use information
- Provide your account, home-records workspace, and subscription features.
- Authenticate users, prevent misuse, and protect the service.
- Send service messages such as account, billing, or security notices.
- Answer support requests and maintain, troubleshoot, and improve RafterRelay.
- Meet legal obligations or protect the rights and safety of our users and service.
Service providers and sharing
We may share information with service providers that help us host the app, manage accounts, process payments, send email, monitor reliability, or provide customer support. They receive only the information reasonably needed for their role and are expected to handle it for that purpose. We may also disclose information when required by law, to respond to a valid legal process, or to protect the service and its users. We do not sell your home records.
Retention and deletion
We keep account and home information while your account is active or as needed to provide the service, resolve disputes, maintain records, and meet legal or security obligations. You can ask us to delete your account and associated information by emailing rafterrelay@gmail.com. Some information may remain for a limited period in backups or where retention is required; when retained, it is kept protected and removed according to our normal retention practices.
Security
We use reasonable technical and organizational safeguards designed to protect your information. No online service can promise absolute security, so please use a unique password and tell us promptly if you believe your account has been compromised.
Updates and contact
We may update this policy as RafterRelay changes. If an update is important, we will use a reasonable way to bring it to your attention. Questions, privacy requests, or concerns can be sent to rafterrelay@gmail.com.